Terms of Service

Last updated: August 18, 2026 · These terms cover the Postella website, the waitlist, and the Postella app.

1. Agreement to these terms

These Terms of Service ("Terms") are an agreement between you and Postella ("Postella", "we", "us"). By visiting postella.ai, joining the waitlist, or using the Postella app (together, the "Service"), you agree to these Terms and to our Privacy notice. If you do not agree, please do not use the Service.

If you use the Service on behalf of a company or another organization, you confirm that you have authority to accept these Terms for that organization, and "you" means both you and the organization.

2. What Postella is

Postella helps you turn trending topics into social media posts written in your brand's voice. The Service may surface trends, draft content with the help of artificial intelligence, and, where you connect a social account, help you publish or schedule posts to that account.

Postella is currently in a pre-launch phase. Parts of the Service (including the waitlist and any early or founding-member access) are offered as previews and may change, be interrupted, or be discontinued at any time.

3. Eligibility

• You must be at least 13 years old to use the Service, and at least the age required to consent to these Terms in your country.
• You must not be barred from using the Service under any applicable law.
• If you connect a social account, you must have the right to manage and post to that account.

4. Your account

• You are responsible for the accuracy of the information you give us, including the email address you use to join the waitlist or create an account.
• You are responsible for keeping your login credentials confidential and for all activity that happens under your account.
• Tell us promptly if you suspect unauthorized use of your account.

5. Connected social accounts

• When you connect a social account (for example, an account on a social network we integrate with), you authorize Postella to access that account only to the extent needed to provide the Service, such as reading profile and content information and, at your direction, publishing posts.
• Your use of any connected platform remains governed by that platform's own terms and policies. You are responsible for complying with them; we are not responsible for actions a platform takes against your account.
• You can disconnect a social account at any time, which stops our access going forward.
• We do not control third-party platforms. If a platform changes or removes the access our integration relies on, parts of the Service may stop working, and we are not liable for that.

6. AI-generated content

Postella uses artificial intelligence to draft posts and suggestions. AI output can be inaccurate, incomplete, outdated, or unsuitable, even when it sounds confident. You agree that:

• You review before you publish. Every draft is a suggestion. You are solely responsible for reviewing, editing, and approving any content before it is posted anywhere, and for everything you publish.
• AI drafts are not professional advice of any kind (legal, medical, financial, or otherwise).
• Similar or identical output may be generated for other users; we do not guarantee that AI output is unique or free of third-party rights.
• You are responsible for making sure anything you publish complies with the law and with the rules of the platform you publish it on, including any requirements to disclose AI-generated or sponsored content.

7. Your content and license to us

• You keep ownership of the content you bring to the Service (your brand materials, drafts, prompts, and connected-account content) and of the posts you approve and publish ("Your Content").
• You grant us a limited, non-exclusive, worldwide license to host, process, display, and transmit Your Content solely to operate, provide, secure, and improve the Service, and as you otherwise direct (for example, publishing a post you approved).
• You promise that you have the rights needed to give us this license and that Your Content does not violate the law or anyone else's rights.
• To the extent we hold any rights in AI drafts the Service generates for you, we assign them to you once the draft is delivered, subject to these Terms and to the rights of other users whose drafts may be similar.

8. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• Use it to create or spread content that is unlawful, defamatory, harassing, hateful, deceptive, or that infringes anyone's intellectual property, privacy, or publicity rights.
• Use it for spam, coordinated inauthentic behavior, impersonation, or misinformation campaigns.
• Attempt to probe, breach, overload, or disrupt the Service, or access it by any automated means other than interfaces we provide.
• Reverse engineer, copy, resell, or build a competing product from the Service, except where the law expressly permits it.
• Circumvent usage limits, security measures, or the rules of platforms the Service connects to.
• Upload malware or content designed to interfere with the Service or with other users.

We may remove content or suspend accounts that we reasonably believe violate this section.

9. The waitlist and early access

• Joining the waitlist does not create an obligation for us to grant you access, and does not create a paid relationship.
• Early, beta, or founding-member access may be offered with special pricing or conditions; any such conditions will be stated when they are offered. Early features are provided as-is and may be changed or withdrawn.

10. Fees and payment

• The website and waitlist are free. If and when we offer paid plans, prices, billing periods, and renewal terms will be shown before you buy.
• Unless stated otherwise at purchase, paid subscriptions renew automatically until cancelled, and you can cancel effective at the end of the current billing period.
• Where required by law, you may have additional refund or withdrawal rights; nothing in these Terms removes rights the law grants you.

11. Our intellectual property

The Service itself (including its software, design, logo, and the Postella name) belongs to us and our licensors. Except for the limited right to use the Service under these Terms, no rights in the Service are transferred to you. Feedback you choose to send us may be used freely to improve the Service, without obligation to you.

12. Privacy

Our Privacy notice explains what we collect, why, who processes it, and how to opt out or ask for deletion. It is part of these Terms.

13. Third-party services

The Service relies on third parties (for example, email delivery, analytics, bot protection, and the social platforms you connect). Their services are governed by their own terms, and we are not responsible for them. Links to third-party sites are provided for convenience and are not endorsements.

14. Termination

• You can stop using the Service, leave the waitlist (every email includes an unsubscribe link), or ask us to delete your account and data at any time.
• We may suspend or terminate your access if you materially breach these Terms, if the law requires it, or if we discontinue the Service. Where practical, we will give you notice and a chance to export Your Content.
• Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and governing law) survive.

15. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that drafts will be accurate or effective, or that using the Service will produce any particular audience, engagement, or business result. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

16. Limitation of liability

To the fullest extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill; and (b) our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose or 50 US dollars. These limits do not apply to liability that cannot be limited by law, such as liability for willful misconduct.

17. Indemnification

If you use the Service on behalf of a business, that business will defend and indemnify us against third-party claims arising from Your Content, your published posts, or your breach of these Terms, to the extent permitted by law.

18. Changes to the Service and these Terms

We are building Postella actively, so the Service will change. We may also update these Terms; if a change is material, we will give reasonable notice (for example, by email or a notice on the site) before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Service.

19. Governing law and disputes

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law rules, except where the consumer-protection law of your home jurisdiction requires otherwise. Before filing a claim, you agree to contact us and give us 30 days to try to resolve the dispute informally.

20. General

• These Terms, together with the Privacy notice, are the entire agreement between you and us about the Service.
• If any provision is found unenforceable, the rest of the Terms remain in effect.
• Our not enforcing a provision is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets.

21. Contact

Questions about these Terms? Reply to any email we have sent you, or reach us through the contact options on postella.ai. We read everything.